Delivering Digital Transformation

We don’t just deliver technology - we partner with you to drive meaningful digital transformation that empowers both your membership organisation and your members.

Our proven project delivery methodology, rooted in collaboration, teamwork, and strong governance, ensures your vision becomes a reality with the [MemEx platform](/content/technology/memex/ "MemEx"/index.html) at its core.
Here’s how we make it happen.

Collaborative Partnership

Digital transformation is a journey, not a destination. That’s why we work as a virtual extension of your team, immersing ourselves in your organisation’s goals and challenges. From project initiation onwards, we align our efforts to deliver a MemEx platform configured to your unique needs.

Our approach combines structured governance with a flexible, iterative build process, ensuring we stay on track while adapting to your evolving requirements. Through regular touchpoints we keep you informed, engaged, and in control every step of the way.

Phased Project Delivery

We deliver your project via a structured, phased approach designed to minimise risk and maximise progress - leveraging the MemEx platform as the baseline functionality framework. Each phase builds on the last, ensuring a seamless transition from project initiation through to go-live.

PHASE 1 - Discover & Design

We start by diving deep into your organisation’s needs. Through discovery workshops, we collaborate with your stakeholders to define functional requirements, map user journeys, and identify opportunities for innovation - creating a clear blueprint for your MemEx platform.

In parallel, our designers craft intuitive, brand-aligned interfaces using low-fidelity wireframes and high-definition designs. By leveraging our component-based design approach, we ensure your website and member portal are flexible, scalable, and easy to manage.

PHASE 2 - Build

With the blueprint in hand, we bring your MemEx platform to life. Using fortnightly sprints and Scrum principles, our team configures the MemEx platform to meet your needs, seamlessly integrating it with your existing systems.

We carefully migrate your data, ensuring accuracy and minimal disruption. Rigorous quality assurance delivers a flawless solution, and tailored training and guided User Acceptance Testing equip your team with confidence in the platform. The result - a robust, scalable platform ready for deployment.

PHASE 3 - Maintain & Evolve

Once live on your MemEx platform our [Support & Maintenance Service](/content/services/support-maintenance-service/ "Support & Maintenance Service"/index.html) ensures your MemEx platform runs smoothly with unlimited support, rapid incident resolution, and proactive system updates.

Meanwhile, our [Managed Retainer Service](/content/services/managed-retainer-service/ "Managed Retainer Service"/index.html) provides ongoing development through flexible sprints, enabling your MemEx platform to evolve with your organisation’s needs. From personalised member features to new integrations, we help you stay ahead of the curve, delivering continuous value and innovation.

Reducing Project Risk

We proactively manage risks to ensure project success by identifying and assessing potential issues early. A Risk Register, reviewed fortnightly, keeps us ahead of any challenges.

To prevent budget overruns, our discovery process aligns requirements with your budget. For data migration complexities, we conduct early sandbox testing and trial loads to minimise errors. To avoid UAT delays, we provide early software demonstrations. Scope creep is controlled through a formal change request approval process.

This disciplined approach keeps your project on track, on budget, and on time.

What our clients say

"Wattle were a fantastic partner throughout the implementation of our new MemEx website, member portal, and CRM platform. They brought strong technical expertise, a collaborative approach, and a real understanding of our goals as a membership organisation."

Jenny Boland, Director of Membership, Geological Society

"We have collaborated in a genuine partnership together with Wattle and they are fully invested in the success of our organisation. Communications between our respective project teams has been continual which has enabled Wattle to deliver swift outcomes."

Mital Bulsara, Head of IT & Business Transformation, Chartered Institute of Arbitrators

“The Wattle team brought their ideas and experiences to the project helping us shape the MemEx platform implementation in ways which would significantly improve our operation and services."

Andy Watts, Managing Director, Institute of Asset Management

"Thank you once again for all the hard work and expertise provided by the Wattle team. They have been fantastic to work with during our CRM project. We could not have wished for better!"

Amy Davis, Business & Operations Support Manager, National Office of Animal Health

Your transformation starts here

Digital transformation is more than a project - it’s a partnership that unlocks your membership organisation’s potential. The MemEx platform, combined with strongly governed project delivery, delivers CRM systems, websites, and member portals that drive member acquisition and engagement, whilst streamlining operations and delivering much needed data insights.

Ready to transform your membership experience? [Contact us](/content/contact/ "Contact"/index.html) today to start your journey with Wattle.

OUR CLIENTS

Attract new members with stunning design and seamless user experiences