Continue to Evolve
Managed Retainer Service
Digital transformation is a journey – not a destination. Our Managed Retainer Service (MRS) provides the framework for that journey. We deliver a bespoke blend of roadmap planning, requirements analysis, project management, and software development services to deliver ongoing improvements to our client systems.
Delivered via pre-booked resources and pre-agreed delivery schedules, you'll have access to all the technical, analytical, and creative resources you need to ensure your projects are delivered on time, and your internal stakeholders are kept happy.
Giving you the Edge Whether we're working alongside your internal teams, or delivering as your dedicated virtual team, we're here to help you ensure the regular, timely, and high-quality delivery of ongoing projects across Dynamics 365, the Power Platform, and Umbraco CMS systems.
A managed retainer with Wattle ensures you have pre-booked access to a range of business analysis, technical, and creative expertise, managed for you by your dedicated Wattle Delivery Manager, to deliver on your organisations ever evolving needs.
Resource Allocation
Dedicated resource, agreed for the duration of the MRS, are allocated to quarterly delivery schedules containing a pre-agreed number of resource days that are allotted on a quarterly basis.
Sprint Planning
Requirements are clearly defined during discovery and planning, with agreed deliverables and timeframes, along with user stories, and sprint and product backlogs in Azure DevOps.
Sprint Cycle
Daily scrums commence and development increments and features are delivered, followed by sprint reviews and retrospectives with client product owners.
Regular Deployments
On the completion of the quarterly sprint cycle deliverables are showcased to client product owners and, with all acceptance criteria satisfied, the deliverables are deployed to live.
Managed Retainer Portal
Your organisation will have access anytime, anywhere to our comprehensive Managed Retainer Portal.
Remain fully informed, at all times, about your managed retainer with Wattle.
- Login anytime, anywhere for complete transparency.
- Review project status reports so you are always up to date
- Collaborate on requirements definition and sprint planning.
- Keep an eagle eye on action, decision, and RAID logs.
- Run the rule over wireframes and high-definition designs.
- Chat live with your Wattle Delivery Manager via Teams.
Developing your Existing Systems
Already using solutions like the Umbraco CMS, Dynamics 365 CRM, and the Power Platform, and looking for a new development or support partner? No problem - Wattle is highly experienced in assuming the ongoing development and support of these systems. Our comprehensive onboarding and systems analysis process will ensure you can comfortably exit your existing supplier relationship with minimal stress or business as usual interruption.
We approach the onboarding process with an initial phase of discovery, to familiarise ourselves with your systems, strategies, and business objectives, followed by a full technical analysis of your website CMS or CRM system. As part of the process, Wattle will handle all contact with your existing supplier to ensure a smooth transition.
OUR CLIENTS
Attract new members with stunning design and seamless user experiences
The Soil Association is joining forces with nature for a better future. The Charity also joined forces with Wattle, under an ongoing partnership, to develop and support a series Umbraco CMS websites to promote multiple causes.
Soil Association
READ SOIL ASSOCIATION CASE STUDY
International membership organisation TRADA adopted Wattle's Membership Experience Platform, MemEx to increase online member acquisition and drive deeper member engagement. This sophisticated platform includes a website powered by Umbraco's powerful CMS, an Umbraco self-service portal, Microsoft Dynamics 365 and membership analytics and reporting.
TRADA
RIBA formed an ongoing partnership with Wattle to provide support and development for its complex Sitecore CMS and bespoke .NET website estate.
RIBA
Not-for-profit technology advice provider Eduserv formed a long-term managed service outsourcing partnership with Wattle to provide ongoing software development and support to its AppDev client base.
EDUSERV
The UK Council for Psychotherapy (UKCP) is the leading organisation for psychotherapists and psychotherapeutic counsellors in the UK, supporting more than 11,000 professional members. The UKCP partnered with Wattle to discover, design and develop a new Umbraco CMS website based upon MemEx Web, part of our wider MemEx platform, and centred around an innovative and intuitive Find a Therapist tool.
UKCP
The Institute of Asset Management (IAM) adopted Wattle's Membership Experience Platform, MemEx, to replace their existing ADX Studio website CMS and ageing Dynamics CRM system.
IAM
Wattle were selected as the ETF’s strategic technology partner to deliver their extensive 'Transform' digital transformation programme centred around the adoption of the MemEx platform - a single Umbraco CMS (website and membership portal) and Dynamics 365 CRM solution.
ETF
The CIArb adopted Wattle's Membership Experience Platform, MemEx, to replace their existing Telerik Sitefinity website CMS and ageing bespoke CRM database.
CIARB
It's time to join our way of thinking.
Latest Insights
Keeping you in the know
WATTLE PARTNER WITH CIM ON CPD DIGITAL PLATFORM INITIATIVE \
Wattle has been selected to partner with the CIM on a CPD digital platform initiative, shaping a modern, scalable CPD capability by leveraging the MemEx Member Portal alongside CIM’s Microsoft technology stack.\
FIND OUT MORE](/content/news-centre/wattle-partner-with-cim-on-cpd-digital-platform-initiative/index.html)
LMA PARTNER WITH WATTLE TO DELIVER DYNAMICS 365 TRANSFORMATION \
Wattle has been appointed by the LMA to lead a comprehensive Discover & Design phase for an enhanced Dynamics 365 CRM and new Member Portal, providing strategic guidance and collaborative expertise that will lay the foundations for member-focused digital transformation.\
FIND OUT MORE](/content/news-centre/lma-partner-with-wattle-to-deliver-dynamics-365-transformation/index.html)
HOW THE DMCC ACT IMPACTS YOUR MEMBERSHIP ORGANISATION \
The Digital Markets, Competition & Consumers Act 2024 introduces sweeping new rules for transparency, renewals, and cancellations - impacting all membership organisations from Spring 2026.\
FIND OUT MORE](/content/news-centre/how-the-dmcc-act-impacts-your-membership-organisation/index.html)